Lack of trained resources
While transcription is a mature industry for English and popular Western European languages, however, there is a lack of trained resources for other languages due to rarity or the demand for it, therefore most of the LSPs cannot easily increase production at an affordable cost.
Quality and Scale
Our client needed to deliver fast output, however, they did not have the luxury of training each and every transcribers. Even when they hired native workers who could transcribe fairly accurately, the outputs were still not meeting the quality standards the client had demanded. Because in transcription, there is a certain amount of learning curve for workers to be able to start producing quality results — therefore, hiring native speakers simply does not guarantee quality results.
Handle annotation requirements
Furthermore, these types of multilingual machine training transcription work are different from regular transcription jobs — it requires the transcribers to follow client provided Word Domain Convention (WDC) guidelines, which are generally lengthy and complicated even for native speakers. For example, the transcribers are required to follow annotation and speaker segmentation rules accurately to train machine transcription technologies.
